Shipping & Payments
Order making time:
All products are made in our studio to order, after payment on the website.
Order processing – 1 working day (Mon – Fri / 9.00 – 20.00)
It usually takes 7- 15 working days to make an order according to your measurements of the figure or a certain size.
During the high wedding season /April – October/ – the ordering time may be extended.
Please. take this into account and check with our manager.
Also, this term may differ depending on the complexity of the order and the number of items in it.
If you need to receive your order as soon as possible, please contact our manager regarding this possibility and we will try to help.
Immediately after sending the order, you will receive a message or letter to your e-mail with the tracking number of the parcel.
The cost of delivery is included in the cost of goods. Additional payments like VAT is not included in price of goods and may vary by country.
Deliveries abroad are carried out through:
The time and cost of delivery depends on the country where we deliver, the size of the order and the urgency of receiving the order.
The order will be delivered to the address specified by you at the branch, post office or courier of Nova Poshta.
According to the Law of Ukraine, underwear, swimwear, hosiery are not subject to return and exchange. Also, it is not possible to return items that were created according to individual measurements or partially customized for the client. Before placing an order, make sure that you have taken the correct measurements of the figure. Tips for taking measurements of the figure – you can find on our website or contact our manager for advice. If the item is too tight or too large, contact our order correction manager. To return the product, contact the manager by phone listed in the contacts of the store, or by mail email@example.com
After conducting a study (compliance with the measurements of the figure and the size of the manufactured product) – we will be able to adjust your order by agreeing on the terms and details. The deadline for returning the order is within 14 days and is borne by the buyer (applies to certain types of goods in standard sizes). The goods must be returned with all tags, decorative elements, undamaged branded packaging and no signs of wear.
The seller carefully inspects the goods and decides on the possibility of return, as the goods are delicate. After making the appropriate decision – the money is returned to the buyer within 10 working days.
Carried out by Visa, Master Card payment cards of any bank in the world.
The payment service is provided by the LiqPay payment system using a modern and secure payment card authorization mechanism. Payment card details are entered in a secure mode and are not available to employees.
Help with paying LiqPay
Please note that in addition to the cost of the order, the cost of delivery – you also pay a fee for the cost of money transfer.